Job-Dox ("we," "us," or "our") operates the Job-Dox platform and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using the Service, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, company name, billing address, and payment details when you create an account or subscribe to our Service.
- Project and Operational Data: Information you enter into the platform related to your restoration projects, including job details, client information, equipment tracking, schedules, financial records, photos, and documents.
- Usage Data: Information about how you interact with the Service, including access times, pages viewed, features used, browser type, device information, and IP addresses.
- Communication Data: Records of communications between you and our support team, including emails, phone calls, and chat messages.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, and administer the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service, including AI-powered features such as predictive project health scoring, automated alerts, and operational intelligence.
- To process transactions and manage your subscription.
- To personalize your experience and deliver content relevant to your business.
- To communicate with you regarding your account, updates, support requests, and promotional materials (with your consent).
- To monitor and analyze usage patterns and trends to improve the Service.
- To detect, prevent, and address technical issues, fraud, or security concerns.
- To comply with legal obligations and enforce our Terms and Conditions.
3. AI and Data Processing
Job-Dox uses artificial intelligence and machine learning technologies to provide operational intelligence features. Important details about our AI data processing:
- AI insights are generated exclusively from your organization's data. We do not combine or share data across different customer accounts.
- AI models are designed to identify patterns, predict project health, and automate routine operational tasks within your business.
- You retain full ownership of all data you input into the platform.
- We do not sell your data to third parties or use it for advertising purposes.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing, analytics), bound by confidentiality agreements.
- Legal Requirements: When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Job-Dox, our users, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice provided to you.
- With Your Consent: When you have given explicit consent to share information with a specified third party.
5. Data Security
We take the security of your data seriously and implement appropriate technical and organizational measures to protect it, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Regular security assessments and vulnerability testing.
- Access controls and authentication measures to limit data access to authorized personnel.
- Secure cloud infrastructure hosted by industry-leading providers.
- Regular data backups and disaster recovery procedures.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
6. Data Retention
We retain your personal and project data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to certain exceptions.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from promotional communications at any time.
- Cookie Preferences: Manage your cookie preferences through your browser settings.
To exercise any of these rights, please contact us at info@job-dox.com.
8. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.
9. Third-Party Links
The Service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: